Privacy policy
Privacy Policy
Last updated: August 6, 2025
Welcome to Loomi.
This Privacy Policy explains how we collect, use, and protect your personal information when you browse our website, make a purchase, or interact with us, whether you're sipping in style, checking out our accessories, or signing up for our updates.
Our online store is proudly powered by Shopify, which helps us offer a secure, seamless shopping experience. When you use our site, both we and Shopify may collect and process your personal information in accordance with this policy.
By visiting our website or using our services, you agree to the practices outlined below.
📦 What We Collect
Depending on how you interact with Loomi, we may collect the following types of personal information:
- Contact info: Name, email, phone number, shipping + billing address
- Payment info: Card details, payment confirmations, refund/return records
- Account info: Login details, preferences, order history
- Order activity: Items you view, add to cart, purchase, or return
- Communications: Emails or messages you send us
- Device + usage info: IP address, browser type, cookies, device details, and how you use our site
We collect this information:
- Directly from you (when you shop, subscribe, or contact us)
- Automatically via cookies and analytics tools
- From third-party services (e.g. payment processors, ad networks)
- Through Shopify (who hosts and powers our online store)
💡 How We Use Your Info
We use your personal information to:
- Process and ship your orders
- Offer customer support
- Tailor your shopping experience
- Send order updates, offers, and news (only if you opt in)
- Prevent fraud and ensure security
- Improve our products and services
We only use your information when it’s necessary — to fulfil your orders, comply with the law, or with your consent.
💌 Marketing & Preferences
If you subscribe to our newsletter or opt into marketing during checkout, we may send you:
- Email updates about new products, promotions, and launches
- Retargeted ads or personalised suggestions based on your browsing
You can opt out of marketing emails anytime by hitting "unsubscribe" at the bottom of any email — no hard feelings.
🔐 Security & Retention
We take security seriously. While no system is 100% perfect, we use industry-standard protection to keep your data safe.
We keep your personal information only as long as necessary — to provide services, meet legal obligations, or resolve disputes.
🌍 Shopify + Third Parties
Our website is hosted on Shopify, which also helps process your data. Shopify may share anonymised insights across merchants to improve services. You can read their full Privacy Policy here.
We may also share limited personal data with trusted third parties who help us:
- Process payments
- Fulfill orders
- Run marketing campaigns
- Provide tech support
These partners are required to protect your data and only use it for the agreed purposes.
⚖️ Your Rights
Depending on where you live, you may have the right to:
- Access the personal info we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing at any time
- Request a copy of your data (portability)
- Lodge a complaint with your local data protection authority
To exercise these rights, just email us at info@loomiofficial.com — we're here to help.
We may need to verify your identity before fulfilling certain requests.
🚫 Children’s Privacy
Loomi is not intended for children under the age of 16. We don’t knowingly collect personal data from minors. If you believe your child has provided personal information, please contact us so we can delete it.
🌐 International Transfers
If you’re outside Australia, please note that your data may be transferred to, stored, and processed in countries where our service providers (like Shopify) operate.
We use safeguards to protect your data in accordance with applicable laws.
🔄 Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date and, if necessary, notify you.
📫 Contact Us
If you have any questions or concerns about your privacy, or would like to exercise your rights, reach out to us at:
Email: checkin@loomiofficial.com
Post: PO Box 3371, Success WA 6964, Australia