FAQ
FAQ
Have some questions? Let's dive in!
PRODUCT

What is Loomi?
Loomi is the bottle you can dress. Loomi is a premium 20oz triple‑walled, ceramic‑lined, stainless‑steel water bottle with interchangeable covers (slips), short/cross‑body straps, interchangeable coloured lids and clip‑on charms.
Swap the slip to change the look in seconds! The cover also helps shield against dents, chips and paint peel. Loomi has a leak‑proof lid and handbag‑grade gold tone hardware and fabrics.
Think style-first bottles that go with your outfit! Hydration but make it fashion
What makes Loomi different?
Where most bottles start off cute they’ll inevitably dent or peel. Loomi's fully dressed and protected with slips. Loomi has a modular system that lets you mix it up depending on your mood. Build Loomi a wardrobe that goes with yours!
Are Loomi bottles insulated and leak‑resistant?
Yes. Our triple vacuum‑insulated, ceramic lined, stainless‑steel bottle helps keep drinks cold for hours. The silicone‑seal lid offers leak‑resistant performance when closed correctly. Not designed for hot, carbonated or perishable liquids.
What are Slips and how do they work?
Slips are our interchangeable covers that slide over your Loomi bottle. They add texture, colour and hardware details so your bottle looks like an accessory. Swap Slips in seconds to match your outfit or mood and add a charm to really personalise your bottle.
Can I mix and match Slips, lids, straps and charms?
Absolutely. Build your set with a Slip, a short handle or cross‑body strap, and optional charms. Everything is designed to be interchangeable so you can customise as you go!
How do I clean the bottle, lid and Slip?
- Lids: Handwash with soapy water and clean with the bottle brush cleaner o Top‑rack dishwasher safe. Pop the lid open, place it upside down on the top shelf, and run your daily cycle. This protects the seal, if the lid is closed during a hot cycle, pressure can build and may damage it.
- Bottle: Hand‑wash only with warm soapy water to preserve the finish and insulation. Rinse daily; use our cleaning kit for a deeper clean. Let dry with the cap off.
- Slip: Wipe with a soft damp cloth. Do not machine wash, soak, bleach or tumble dry.
Are Loomi bottles dishwasher safe?
- Lids: Yes, top rack only. Pop the lid open, place it upside down on the top shelf, and run your daily cycle. This protects the seal, if the lid is closed during a hot cycle, pressure can build and may damage it.
- Bottle: Hand wash only to preserve exterior finish and insulation.
- Do not microwave, freeze or boil any part of your bottle.
Do you sell spare parts and accessories?
Yes. We offer Slips, lids, short and cross‑body straps, charms and a cleaning kit. Mix and match to refresh your look without replacing the bottle.
How often should I wash my Loomi bottle?
Daily is a great idea but it’s up to you. At minimum, wash after each use and always air‑dry with the lid off.
SHIPPING
What are the shipping costs?
Australia
$8 Standard Shipping
$12 Express Shipping
Free Shipping over $150
International
$35 Flat Rate
Where do you ship from?
All items are shipped from our warehouse in Western Australia
How long will my shipment take?
Orders are processed and dispatched on business days (Mon–Fri) from Perth, Western Australia. Orders placed on weekends or WA public holidays dispatch the next business day. During peak periods or sale events, dispatch may take an extra 1–2 business days.
Please check this Australia Post link to calculate shipping times (keep in mind shipping is from Perth, WA)
RETURNS, EXCHANGES AND WARRANTY
Warranty
- We’re proud of our quality and stand behind every bottle and Slip. If you experience a manufacturing‑related issue, submit a warranty claim at checkin@loomiofficial.com and our team will review your case.
- While we’ll be gracious, some damages aren’t covered: accidental damage, improper care or misuse, and normal wear and tear.
Returns & exchanges
If something arrives damaged or defective, contact us right away. For change‑of‑mind returns or exchanges, please see our Returns Policy.